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Privacy Policy
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1) Information about the data controller collecting personal data and contact details
1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data are all data with which you can be personally identified.
1.2 The person responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Michael Andrés von Hobe, MVH, Oranienburger Str. 32, 10117 Berlin, Germany, Tel.: 030-81485677, email: mail@mvh. Berlin. The person responsible for the processing of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data.
1.3 For security reasons and to protect the transfer of personal data and other confidential content (e.g. orders or inquiries to the person responsible), this website uses an SSL or. TLS encryption. You can recognize an encrypted connection by the string "https: //" and the lock symbol in your browser line.
2) Data collection when visiting our website
If you use our website purely for information, i.e. you do not register or transmit information in any other way, we only collect the data that your browser transmits to our server (so-called “server logfiles”). When you call up our website we will collect the following data that we require from a technical point of view to display our website to you:
- Our visited website
- Date and time at the time of access
- Amount of data sent in bytes
- Source / reference from which you came to the page
- Browser used
- Operating system used
- IP address used (if necessary: in anonymous form)
The data is processed in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not disseminated or used in any other way. However, we reserve the right to check the server logfiles retrospectively if there is concrete evidence of unlawful use.
3) Cookies
In order to make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted when the browser is closed (so-called "session cookies"), some of these cookies remain longer on your device and allow you to save page settings (so-called "persistent cookies"). In the latter case, you can see the storage duration in the overview of the cookie settings in your web browser.
If personal data is also processed by individual cookies we use, the processing takes place in accordance with Art. 6 Paragraph 1 lit. b GDPR either for the execution of the contract, in accordance with Art. 6 Paragraph 1 lit. According to Art. 6 Para. 1 lit.f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.
You can set your browser so that you are informed about the setting of cookies and individually decide whether to accept them or to exclude the acceptance of cookies for certain cases or in general.
Please note that the functionality of our website may be restricted if you reject cookies.
We use the "Real Cookie Banner" consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and to provide consent in this regard. Details on how "Real Cookie Banner" works can be found at https://devowl.io/de/rcb/datenverarbeitung/.
The legal basis for the processing of personal data in this context is Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the relevant consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we cannot manage your consents.
4) Contacting us
4.1 Acuity Scheduling
This website uses the software "Acuity Schedluing" Squarespace Ireland Limited, Le Pole House, Ship Street Great, Dublin 8, Ireland to provide an online appointment booking function
(hereinafter “Acuity Scheduling”). For the purpose of making an appointment, your first and last name as well as your email address (and, if applicable, the telephone number if a telephone appointment is desired) are collected in accordance with Article 6 Paragraph 1 Letter b of the GDPR and stored in accordance with Article 6 Paragraph 1 Letter f of the GDPR Based on our legitimate interest in effective customer management and efficient appointment management, this is transmitted to Acuity Scheduling and stored there for appointment organization. After the appointment has been held or after the agreed appointment period has expired, your data will be deleted by Acuity Scheduling. We have entered into a data processing agreement with Acuity Scheduling in which we require Squarespace Ireland Limited to protect our customers' data in accordance with legal requirements. Acuity Scheduling generally transmits collected information outside the European Economic Area and relies on so-called standard data protection clauses of the European Commission, which are intended to ensure compliance with European data protection levels.
Details of Acuity Scheduling's privacy policy are available here https://www.squarespace.com/privacy
4.2 When contacting us (e.g. via contact form or email), personal data will be processed – exclusively for the purpose of processing and answering your request and only to the extent required for this. The legal basis for the processing of this data is our legitimate interest in answering your request in accordance with Article 6 (1) (f) GDPR. If your contact is aimed at a contract, the additional legal basis for processing is Art. 6 (1) (b) GDPR. Your data will be deleted if it can be inferred from the circumstances that the facts in question have been finally clarified and provided that there are no legal storage obligations to the contrary
4.3 WhatsApp business
We offer our website visitors the option of contacting us via the messaging service WhatsApp of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. We use the so-called “Business” version of WhatsApp for this.
If you contact us via WhatsApp in the course of a specific business (for example, an order), we will store and use the mobile phone number you use for WhatsApp and - if provided - your first name and last name for handling and responding to your enquiry in accordance with Article 6(1)(b) GDPR. On the same legal basis we will request further data (order number, customer number, address, or email address) from you via WhatsApp if required to be able to assign your enquiry to the relevant process.
If you use our WhatsApp contact for general enquiries (e.g. regarding our range of services, availabilities, or regarding our website), we will store and use the mobile phone number you use for WhatsApp and, if provided, your first name and last name in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in the efficient and timely provision of the information requested.
Your data will always only be used for answering your enquiry by WhatsApp. They will not be passed on to third parties.
Please note that WhatsApp Business has access to the address book of the mobile device we use for this purpose and automatically transfers telephone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA. To operate our WhatsApp business account, we use a mobile end device whose address book only stores the WhatsApp contact data of those users who have also contacted us via WhatsApp.
This ensures that each person whose WhatsApp contact details are stored in our address book has agreed to the transmission of their WhatsApp telephone number from the address books of their Chat contacts by accepting the WhatsApp conditions of use when using the App on their device for the first time. This is in accordance with Article 6(1)(a) GDPR. This excludes transmission of data of those users that do not use WhatsApp and/or have not contacted us via WhatsApp.
For information on the purpose and extent of data collection and onward processing and use of data by WhatsApp as well as your rights in this regard and the available settings options for protecting your privacy please refer to the WhatsApp privacy policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy
5) Data processing when opening a customer account
In accordance with Art. 6 Para. 1 lit. b GDPR, personal data will continue to be collected and processed to the extent required in each case if you provide us with this when you open a customer account. The data required to open an account can be found in the input mask of the relevant form on our website. A deletion of your customer account is possible at any time and can be done by sending a message to the above address of the person responsible. After deleting your customer account, your data will be deleted provided that all contracts concluded about it have been fully processed, there are no legal retention periods to the contrary and we have no legitimate interest in further storage.
6) Data processing for order processing
Insofar as it is necessary for the execution of the contract for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Article 6 (1) (b) GDPR.
If we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we process the contact details you provided when ordering (name, address, e-mail address) in order to meet our statutory information requirements in accordance with Art. 6 Para . 1 lit. c GDPR personally using a suitable means of communication (e.g. by post or email) about upcoming updates in the legally stipulated period. Your contact details will be used strictly for the purpose of notifications about updates we owe and will only be processed by us for this purpose to the extent necessary for the respective information.
In order to process your order, we also work together with the following service provider (s) who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.
7) Online Marketing
Facebook pixel for creating custom audiences (with cookie consent tool)
Within our online offer, the so-called "Facebook Pixel" of the social network Facebook is used, which is operated by Meta Platforms Ireland Limited, 4 Grand Canal Quare, Dublin 2, Ireland ("Facebook").
If a user clicks on an ad that is displayed on Facebook, the URL of our linked page will be added by Facebook Pixel. If our site allows pixel sharing of data with Facebook, this URL parameter is written into the user's browser via a cookie, which sets our linked page itself. This cookie is then read out by Facebook Pixel and allows the data to be forwarded to Facebook.
With the help of the Facebook pixel, Facebook is on the one hand able to determine the visitors of our online offer as a target group for the display of advertisements (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to only display the Facebook ads we have placed to those Facebook users who have also shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products, which are based on the visited website). websites are determined), which we transmit to Facebook (so-called “Custom Audiences”). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interests of users and are not annoying. This allows us to further evaluate the effectiveness of Facebook ads for statistical and market research purposes by understanding whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
The collected data are anonymous to us, so do not give us any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, according to the Facebook data usage directive (https://www.facebook.com/about/privacy/). The data may enable Facebook and its affiliates to display ads on and off Facebook.
The data processing associated with the use of the Facebook pixel is only carried out with your express consent in accordance with Art. 6 Paragraph 1 lit. a GDPR. You can revoke your consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.
8) Page functionalities
8.1 Google reCAPTCHA
On our website we also make use of the reCAPTCHA function of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). This function mainly serves the purpose of distinguishing between an input being made by a human or being misused by machine or automatic processing. This service includes the transmission of the IP address and any other data required by Google for the reCAPTCHA service to Google and is in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in establishing individual responsibility in the Internet and the prevention of misuse and spam. Within the use Google reCAPTCHA, personal data may also be transmitted to the servers of Google LLC in the USA.
For further information on Google reCAPTCHA and Google’s privacy policy please refer to https://www.google.com/intl/de/policies/privacy/
As far as is legally required, we have obtained your consent to your data being processed as described above in accordance with Article 6(1)(a) GDPR. You can withdraw your consent at any time with future effect. To exercise the withdrawal of your consent, please refer to the option for exercising an objection as detailed above.
8.2 Google Customer Reviews (formerly Google Trusted Stores program)
We work with Google as part of the Google Customer Reviews program. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). This program gives us the opportunity to obtain customer reviews from users of our website. When you shop on our website, you will be asked if you would like to participate in a Google email survey. If you have given your consent in accordance with Art. 6 para. 1 lit. To issue a DSGVO, we will forward your e-mail address to Google. You'll receive an email from Google Customer Reviews asking you to rate the shopping experience on our website. The review you submit will then be summarized with our other reviews and displayed in our Google Customer Reviews logo and in our Merchant Center dashboard. It also uses your rating for Google seller ratings. As part of the use of Google Customer Reviews, there may also be a transfer of personally identifiable information to the servers of Google LLC. come in the US.
You can revoke your consent at any time by sending a message to the Data Controller or to Google.
For more information about Google's privacy policy with the Google Customer Reviews program, please visit the following link: https://support.google.com/merchants/answer/7188525?hl=en
For more information on Google Seller ratings privacy, visit this link: https://support.google.com/google-ads/answer/2375474
9) Tools and miscellaneous
Cookie Consent Tool
This website uses a so-called "cookie consent tool" to obtain effective user consent for cookies and cookie-based applications that require consent. The "Cookie Consent Tool" is displayed to users when the page is called up in the form of an interactive user interface, on which consent for certain cookies and / or cookie-based applications can be given by ticking the box. Through the use of the tool, all cookies / services that require consent are only loaded if the respective user gives consent by ticking the box. This ensures that such cookies are only set on the respective end device of the user if consent has been given.
The tool sets technically necessary cookies in order to save your cookie preferences. Personal user data are generally not processed here.
If, in individual cases, personal data (such as the IP address) is processed for the purpose of storing, assigning or logging cookie settings, this is done in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of our legitimate interest in a Legally compliant, user-specific and user-friendly consent management for cookies and therefore a legally compliant design of our website.
Another legal basis for processing is Article 6 (1) (c) GDPR. As the person responsible, we are subject to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user consent.
Further information on the operator and the setting options for the cookie consent tool can be found directly in the corresponding user interface on our website.
10) Rights of the data subject
10.1 The applicable data protection law grants you the following data subject rights (rights to information and intervention) vis-à-vis the person responsible with regard to the processing of your personal data, whereby reference is made to the stated legal basis for the respective exercise requirements:
- Right to information in accordance with Art. 15 GDPR;
- Right to rectification in accordance with Art. 16 GDPR;
- Right to deletion in accordance with Art. 17 GDPR;
- Right to restriction of processing in accordance with Art. 18 GDPR;
- Right to information in accordance with Art. 19 GDPR;
- Right to data portability in accordance with Art. 20 GDPR;
- Right to revoke consent given in accordance with Art. 7 Para. 3 GDPR;
- Right to lodge a complaint in accordance with Art. 77 GDPR.
10.2 OPPOSITION RIGHT
IF WE PROCESS YOUR PERSONAL DATA WITHIN A BALANCING OF INTERESTS AND BASED ON OUR OVERRIDING LEGITIAMTE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME WITH FUTURE EFFECT FOR REASONS EMANATING FROM YOUR SPECIFIC SITUATION.
IF YOU MAKE USE OF YOUR RIGHT TO OBJECT WE WILL TERMINATE PROCESSING THE RELEVANT DATA. WE RESERVE THE RIGHT TO FURTHER PROCESSING IF WE CAN PROVE COMPELLING PRIVILEGED REASONS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE, OR DEFENCE OF LEGAL CLAIMS.
IF YOUR PERSONAL DATA ARE PROCESSED BY US FOR DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH ADVERTISING PURPOSES AT ANY TIME. YOU CAN EXERCISE YOUR OBJECTION AS DESCRIBED ABOVE.
IF YOU MAKE USE OF YOUR RIGHT TO OBJECT WE WILL TERMINATE PROCESSING THE RELEVANT DATA FOR DIRECT ADVERTISING PURPOSES.
11) Storage period of personal data
The storage duration of personal data is determined by the respective legal framework, the processing purpose, and - where appropriate - additionally by the respective legal retention period (e.g. retention periods pertaining to commercial or tax legislation).
When processing personal data based on an explicit consent in accordance with Article 6(1)(a) GDPR this data will be stored until the data subject withdraws their consent.
If legal retention periods exist for data that have been processed within transactional or transactional-similar obligations on the basis on Article 6(1)(b) GDPR, these data will be routinely erased after expiry of the retention period provided they are no longer required for the fulfilment or initiation of a contract and/or no legitimate interest on continued storage continues from our side.
When processing personal data on the basis of Article 6(1)(f) GDPR we will store these data until the data subject exercises their right to object in line with Article 21(1) GDPR, unless we can prove compelling privileged reasons for processing that override the interests, rights, and freedoms of the data subject, or the processing serves the establishment, exercise, or defence of legal claims.
When processing personal data for the purpose of direct advertising on the basis of Article 6(1)(f) GDPR these data are stored until the data subject exercises their right to object in line with Article 21(2) GDPR.
If any other information of this declaration about specific processing situations does not result in any other outcomes, stored personal data will be erased when they are no longer required for the purposes for which they were collected or processed in any other way.